Privacy Policy

When you visit our website, Citizen Bath will not collect any personally identifiable information about you — such as your name, postal address, contact number, or email address — unless you choose to provide it voluntarily.

If you opt not to provide personally identifiable information, no material consequences will result. You may, however, be unable to participate in certain promotions, receive product updates, submit feedback, or access features that require account registration.

Citizen Bath may store and process your personally identifiable information for the following purposes:

• To better understand your needs and improve our products and services
• To contact you with relevant marketing or promotional communications, where you have consented
• To respond to your comments, queries, and requests for information
• To process transactions and manage your orders
• To fulfil legal obligations and enforce our terms of service

Citizen Bath will not sell, rent, or forward your personally identifiable information to any outside organisation for their independent use without your explicit consent. Your information may be shared with trusted agents or contractors of Citizen Bath solely in connection with services they perform on our behalf.

Should you submit feedback, questions, comments, or suggestions via this website, such information shall be considered non-confidential, and Citizen Bath shall be free to use it as it deems appropriate, without obligation to you.

Citizen Bath takes reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. All agents and contractors who access your data in connection with our services are contractually obligated to maintain confidentiality and are prohibited from using such information for any other purpose.

Our security measures include:

• SSL encryption across all data transmissions on our website
• Restricted internal access to personally identifiable information
• Regular review of our data collection and storage practices
• Contractual confidentiality obligations with all third-party service providers

Please note that Citizen Bath cannot be held liable for the misuse of information posted publicly on this website by third parties, where such misuse occurs without fault or negligence on our part.

In certain cases, we may automatically collect non-personally identifiable information when you visit our website. This may include the type of internet browser or operating system you are using, the domain name of the website from which you arrived, and general browsing patterns on our site.

Citizen Bath does not automatically collect personally identifiable information, but we may associate automatically collected information with personally identifiable information you have previously submitted, in order to improve your experience.

Any information you submit for publication on this website may be published on the internet and made available worldwide. By using our website, you consent to such cross-border transfers of your personal information.

In addition to the disclosures described in this policy, Citizen Bath may disclose your personal information where required by law, in connection with legal proceedings, or to establish, exercise, or defend our legal rights.

Our website may contain links to third-party websites such as social media platforms and partner services. The privacy practices of these websites differ from ours, and Citizen Bath is not responsible for their privacy policies or practices.

• Information collected by third-party websites or applications is not under our control
• Links to external platforms accessed via our website operate under their own privacy policies
• Banners, advertisements, or promotions hosted on third-party sites are not governed by this policy

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

We may collect information to track user behaviour and preferences for internal analysis through the use of server log files, cookies, and web beacons. This helps us understand how our website is used and how we can improve it.

Cookies are small text files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of our website may not function correctly if cookies are disabled.

As a visitor or customer of Citizen Bath, you have the following rights with respect to your personal data:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate or incomplete information
• The right to request deletion of your personal data, subject to legal obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at support@citizenbath.com.

If you wish to have your personally identifiable information deleted from our records, you may send a request to support@citizenbath.com.

Please be aware that the deletion of certain information may result in the cancellation of your account registration and loss of access to certain features of our website. We will endeavour to process all deletion requests in a timely manner, subject to any legal obligations to retain specific data.

Citizen Bath uses third-party applications such as Google Maps to collect and use precise location information from your device, with your permission, when you choose to use location-related features — such as selecting a delivery address or tracking an order.

You may manage location-sharing preferences through your device settings at any time. Even if you do not use location-related features, we may use IP addresses and other signals such as phone number area codes to estimate your general location for diagnostic and service improvement purposes.

Our website and services are not directed at individuals under the age of 18. Citizen Bath does not knowingly collect personally identifiable information from minors. If you believe that a child has provided us with personal information without parental consent, please contact us immediately at support@citizenbath.com and we will take prompt steps to remove such information from our records.

Citizen Bath reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to remain informed of how we are protecting your information.

Your continued use of our website following the posting of changes constitutes your acceptance of the revised policy.