Warranty Policy

This warranty is applicable exclusively to the original purchaser for personal household use at the original installation location. It is non-transferable and does not extend to subsequent owners or locations.

• Warranty applies only to products purchased from Citizen Bath directly or through authorised dealers.
• Coverage is limited to manufacturing defects in materials and workmanship under normal use conditions.
• Warranty is valid only when the product has been installed, used, and maintained in accordance with Citizen Bath guidelines.
• Commercial warranty periods differ from residential warranty periods — please refer to the Warranty Timelines section for specific durations.
• Proof of purchase must be retained and presented at the time of any warranty claim.

The warranty begins from the date of invoice and can be claimed using a valid proof of purchase, registered mobile number, or order ID. To initiate a warranty claim, please submit the following via Email or WhatsApp:

• Proof of Purchase — Original invoice from Citizen Bath or an authorised dealer.
• Order ID — As mentioned on your invoice or order confirmation.
• Registered Mobile Number — The number used at the time of purchase.
• Visual Evidence — Clear photographs and a video clearly showcasing the product malfunction or defect.
• Product Details — Model name, batch number, and date of installation where available.

Citizen Bath provides replacements for defective parts or products under warranty. Our replacement process is designed to be straightforward and hassle-free.

• Citizen Bath only provides replacements for defective parts or products under warranty. Refunds will not be issued if a customer declines a replacement.
• If a product requires a full replacement, the same model will be provided. If the model is discontinued, a product of equivalent value at the time of purchase will be offered.
• Defective parts or products will be dispatched via courier, and the faulty item will be collected in the same manner.
• Onsite service is not provided. However, our technical team will assist via voice or video call to help resolve installation or operational issues.
• Citizen Bath will bear the cost of any damage incurred during shipment of the replacement product to the customer.
• Replacement requests must be raised within the active warranty period. Claims submitted after expiry will not be entertained.

The warranty does not cover damages, defects, or malfunctions resulting from the following circumstances:

Citizen Bath's liability under this warranty is strictly limited in scope and does not extend beyond the replacement of confirmed defective parts within the warranty period.

• Citizen Bath is not responsible for any incidental or consequential damages, including property damage, loss of use, or associated costs arising from product failure.
• This warranty does not cover labour charges for product removal, reinstallation, or any associated servicing costs.
• Citizen Bath's liability is strictly limited to the replacement of defective parts within the warranty period.
• No warranty, express or implied, extends beyond the terms described in this document.
• Citizen Bath is not liable for any delays in warranty processing caused by incomplete documentation or unresponsiveness from the claimant.

Citizen Bath is committed to resolving all warranty-related concerns amicably and efficiently. We encourage customers to reach out to our support team before initiating any formal proceedings.

• In case of disputes, both parties must first attempt resolution through mediation before initiating legal proceedings.
• All disputes fall under the exclusive jurisdiction of the courts in Delhi, India.
• Citizen Bath reserves the right to inspect any product claimed under warranty before issuing a replacement or resolution.
• Decisions made by Citizen Bath's quality team regarding warranty claims shall be considered final, subject to applicable law.

Proper care significantly extends the life of your Citizen Bath products and ensures your warranty remains valid. These guidelines apply to all product categories.

• Clean all fittings and fixtures with a soft, damp cloth and mild, non-abrasive liquid soap. Rinse thoroughly and dry after cleaning.
• Avoid using acidic, bleach-based, or solvent-based cleaning agents as they may damage surface finishes and void the warranty.
• Ensure water pressure at the installation site complies with recommended levels. Excessively high water pressure can cause premature wear.
• Periodically inspect fittings for mineral deposits or lime scale buildup and clean promptly to prevent blockages.
• Do not overtighten fittings during installation as this may cause cracking or seal damage.
• For PVD-coated products, avoid contact with hard or abrasive materials that may scratch the surface finish.
• In areas with hard water, consider installing a water softener to prevent mineral deposit accumulation on fixtures.

The following warranty periods apply to Citizen Bath products. Residential and commercial warranty durations differ by product category.